Basic questions

Q1. Why buy at AJS Living?

A very pertinent question the answer to which is

1. We have a large variety to offer so you can find what best suits your requirement.
2. Our prices are competitive.
3. We use eco-friendly packaging to reduce our carbon footprint.

Q2. Do I need to register on the website to make purchases?

Absolutely not, however we would love to stay in touch and as an account holder you would obviously get a certain 1^st time discount. Also you will be intimated via mail about all our new products and flash sales that get launched time and again. 

Click Here to register (this will take only a couple of minutes)

Q3. How do I manage to login if I forget my ID and Password?

Under the login tab select the- forgot id/password tab and we shall send you your password on your registered mobile number/email address.

Payment and Refund questions

Q1. What Payment Options Does AJS Living Support?

We accept all Visa, American Express and Master credit cards.

Net banking is a favorite option for a lot of our customers. We accept net banking from mostly all banks.

We also do Cash on delivery (COD), however this option is not open for all products and comes with additional cost to the customer in terms of Rs. 100/- shipping charges.

Q2. Are there any additional charges to be paid?

No other additional charge is to be paid. Price of the product includes any taxes that need to be paid. That’s the only transparent amount that you pay for the product.

Delivery & Order Status

Q1. How Long Will It Take For Me To Receive My Order?

We shall process your order immediately and it should reach you in a maximum of seven working days within India.

Q2. How Can I Track My Order?

You can track your order anytime by entering order id into track my order (mention where the link will be).

 You can also email us at customercare@ajsliving.com with your order details

You can also call on +91 9810907797.

Timings: 10:00 am to 6:00 pm.

Q3. What Do The Different Order Statuses Mean?

Order Placed: When an order has been placed after completing the payment options and receiving a sms/email alert on your mobile or email id.

Processing: When we are working towards packing and dispatching your chosen items.

Cancelled: When either you or we cancel an order. Though we hope to see this option as rarely as possible J

Send out: When we have successfully couriered your purchase to the mailing address you have given.

Q4. When And How Can I Cancel An Order?

Within the first 12 hours of having placed an order you may cancel the same. We hope to never see this happen but we wish to give you complete freedom to make your choice

Q5. Can I Change My Shipping Address After Placing My Order?

We would love to be flexible, please call us at the earliest on our customer care number +91 9810907797. and if the purchase has not been dispatched we shall surely try and comply with the address change request.

Q6. Can I Ship Different Items In My Order To Different Shipping Addresses?

Absolutely, just place different orders with different shipping addresses, we shall do the needful.

Q7. What If I Am Not At Home At The Time Of Delivery?

The courier team will inform you before arriving, just ensure to co-ordinate the most appropriate time for delivery for both parties involved.

Returns & Exchanges

Q1. What Is Your Return Policy?

We are sure the product will live up to your expectation. However, we do understand that there might be a rare chance where you might wish to return the product.

Terms and conditions for return

1. You must return your purchase item within 14 days of delivery.
2. Items should be unused, unsoiled and complete with all original packaging and labels.
3. Ensure to have the invoice copy/ bill receipt with the same.
4. No washed, cut or damaged product will be refunded.
5. Only products bought on our website will be considered under the refund policy.
6. Mail us at customercare@ajsliving.com and we shall share the way forward for the return process. Attach a copy of the invoice in your mail for easy reference.
7. In case you do not have the copy of your receipt then we can help you with an exchange or a gift card only.

Q2. What Should I Do If The Product Received Is Defective?

Call us at the earliest on our customer care number+91 9810907797.

Gift Services

Q1. Can I Include A Gift Message With The Package?

Most certainly, we would love to courier your gift with your gift message. This is obviously without any charge to it.